Tell us how we are doing

Whatever your views are, we welcome them

You can provide us with feedback using our online customer feedback forms, via our compliments and suggestions form or via our complaints procedure

Customer feedback

Compliments and suggestions

Have you found a service provided by the Five Lamps really useful? Has a Five Lamps member of staff been really helpful? Do you have an idea that will help us to work better?

Let us know! We are keen to hear your views on Five Lamps

Download our Compliments and Suggestions Procedure (pdf)

Download our Compliments and Suggestions Form (Word)

Email - nicholastorr@fivelamps.org.uk

In writing - Nichola Storr, Five Lamps, Eldon Street, Thornaby, TS17 7DJ

For more information, Compliments and Suggestions Procedure (PDF)

Complaints

Five Lamps aims to provide its customers with a high standard of service. If we fail to do this we want to know about it. This will enable us to not only to resolve the specific problem, but prevent it from happening again.

You can make a complaint:

Email - nicholastorr@fivelamps.org.uk

In writing - Nichola Storr, Five Lamps, Eldon Street, Thornaby, TS17 7DJ

For more information on how to make a complaint, download our Complaints Procedure

Feedback forms.

If you have received a specific service from Five Lamps, please use the relevant customer feedback form below.