Customer Feedback

Whatever your views are, we welcome them

Tell us how we are doing

• Have you found a service provided by the Five Lamps really useful?
• Has a Five Lamps member of staff been really helpful?
• Do you have an idea that will help us to work better?

Let us know! We are keen to hear your views on Five Lamps; you can give these:

• Download our Compliments and Suggestions Procedure (PDF)
• Download our Compliments and Suggestions Form (Word)
• Email - nicholastorr@fivelamps.org.uk
• In writing - Nichola Storr, Five Lamps, Eldon Street, Thornaby, TS17 7DJ

Links to individual Customer feedback forms

We use SurveyMonkey to gather feedback on all of our services. You can access these feedback forms by clicking on the links below:

• • Personal Loans
  • Start up Loan Fund
  • Home from Hospital
  • Home Care

  For more information, download our Compliments and Suggestions Procedure (PDF).

 

Complaints

  Five Lamps aims to provide it’s customers with a high standard of service. If we fail to do this we want to know about it. This will enable us to not only to resolve the specific problem, but prevent it from happening again You can make a complaint:

• Email - nicholastorr@fivelamps.org.uk
• In writing - Nichola Storr, Five Lamps, Eldon Street, Thornaby, TS17 7DJ

For more information on how to make a complaint, download our Complaints Procedure (PDF)
 

If you would like to make a complaint to the Financial Ombudsman Service they can be contacted via the customer helpline on 0800 0234567. They can also be reached via their website www.financial-ombudsman.org.uk. Or you can write to them at, Financial Ombudsman Service, Exchange Tower. London. E14 9SR.